Terms & Conditions

About GharOnGo

GharOnGo operates as a platform that facilitates connections between guests and hosts. We may provide tools and services that allow users to:

• Discover homestays.
• Create and manage profiles.
• List properties.
• Make enquiries.
• Request or make bookings.
• Communicate about stays.
• Process or facilitate payments.
• Leave reviews and ratings.

Unless specifically stated otherwise, GharOnGo is not the owner, operator, manager, or provider of the homestays listed on the platform. The agreement for the actual stay is between the guest and the host.

Eligibility

You must be at least 18 years old, or the minimum legal age required to enter into a binding agreement in your jurisdiction, to create an account or use GharOnGo. By using the platform, you confirm that you meet this requirement.

Your Account

When creating an account, you agree to:

• Provide accurate and complete information.
• Keep your account information updated.
• Keep your login credentials secure.
• Not share your account with another person.
• Notify us if you believe your account has been accessed without permission.

You are responsible for activity carried out through your account.

Guest Responsibilities

Guests agree to:

• Provide accurate booking information.
• Follow the rules and instructions of the host.
• Treat the property, host, staff, and local community respectfully.
• Use the property only for permitted purposes.
• Follow applicable laws.
• Pay applicable booking and other agreed charges.
• Avoid damaging or misusing the property.
• Provide accurate information about the number of guests staying.

Guests are responsible for any loss or damage caused by them or by individuals accompanying them, subject to applicable law and the agreed booking terms.

Host Responsibilities

Hosts agree to:

• Provide accurate information about their property.
• Ensure that they have the legal right and necessary permissions to list the property.
• Keep listing information, photographs, prices, availability, and amenities reasonably accurate.
• Honour confirmed bookings, subject to applicable cancellation policies and exceptional circumstances.
• Maintain the property in a reasonably safe and habitable condition.
• Comply with applicable laws, licences, registrations, taxes, and local requirements.
• Treat guests fairly and respectfully.
• Protect guest information and use it only for legitimate purposes.

Hosts are responsible for the accuracy and legality of their listings.

Listings and Property Information

GharOnGo may display information provided by hosts, including:

• Property descriptions
• Photographs
• Amenities
• Location
• Availability
• Pricing
• House rules
• Policies
• Reviews and ratings

While we may review or curate listings, we do not guarantee that every listing, photograph, description, amenity, or claim will always be accurate, complete, current, or available. Guests should review listing information carefully before booking.

Bookings

A booking may be subject to availability, host confirmation, payment, and any additional booking conditions displayed at the time of booking. Once a booking is confirmed, guests and hosts are expected to honour the agreed booking terms. GharOnGo may cancel, restrict, or modify a booking where reasonably necessary due to fraud, safety concerns, technical issues, legal requirements, or other exceptional circumstances.

Prices and Payments

Prices and applicable charges will be displayed during the booking process. Depending on the booking, the total amount may include:

• Accommodation charges
• Applicable taxes
• Platform or service fees
• Other charges disclosed before booking

Payments may be processed through third-party payment providers. Users agree to provide accurate payment information and not use fraudulent payment methods.

Cancellations and Refunds

Cancellation and refund terms may vary depending on the property, booking, host policy, and circumstances. The applicable cancellation policy will be communicated during or before the booking process. Where a refund is applicable, it will be processed according to the applicable cancellation and refund terms. GharOnGo may provide assistance in resolving booking-related issues, but the availability and amount of any refund will depend on the applicable policy and circumstances.

Changes to Bookings

Requests to change dates, guest numbers, or other booking details may be subject to availability and approval by the relevant host. Additional charges or changes to the booking price may apply.

Communication Between Users

GharOnGo may provide communication tools that allow guests and hosts to interact. Users agree not to use these tools to:

• Harass or threaten others.
• Send spam or unsolicited promotions.
• Request or share information for unlawful purposes.
• Circumvent GharOnGo's platform or payment processes where prohibited.
• Share malicious or fraudulent content.

GharOnGo may take action where communications violate these Terms or create safety, security, or legal concerns.

Reviews and Ratings

Guests and hosts may be able to submit reviews and ratings after interactions or stays. Reviews should be:

• Honest and based on genuine experiences.
• Relevant to the stay or interaction.
• Respectful.
• Free from misleading or fraudulent claims.

We may remove content that violates our policies, applicable law, or the integrity of the review system.

User Content

Users retain ownership of content they create and submit to GharOnGo. By submitting photographs, reviews, descriptions, or other content, you grant GharOnGo permission to use, display, reproduce, and distribute that content as reasonably necessary to operate, promote, and improve the platform, subject to applicable law. You confirm that you have the necessary rights and permissions to submit the content.

Intellectual Property

The GharOnGo name, logo, branding, website, application, design, text, graphics, software, and other platform materials are owned by or licensed to GharOnGo and are protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, sell, or commercially exploit GharOnGo's intellectual property without prior written permission.

Prohibited Activities

Users must not:

• Provide false or misleading information.
• Create fake accounts or listings.
• Engage in fraud or scams.
• Use the platform for illegal activities.
• Harass, threaten, or discriminate against other users.
• Upload malicious software.
• Attempt to gain unauthorised access to the platform.
• Scrape, copy, or misuse platform data.
• Circumvent platform security measures.
• Misuse another user's personal information.
• Use GharOnGo to facilitate activities that violate applicable law.

Safety and Verification

GharOnGo may introduce verification, safety, identity, listing, or other checks from time to time. Such checks are intended to improve trust and safety but do not guarantee the identity, conduct, quality, legality, or suitability of any user or property. Users should exercise reasonable judgement when booking or participating in a stay.

Third-Party Services

GharOnGo may integrate with third-party services, including payment providers, maps, communication tools, analytics providers, or other technology services. Your use of those services may be subject to their own terms and policies. GharOnGo is not responsible for third-party services that it does not control.

Account Suspension or Termination

We may suspend, restrict, or permanently terminate an account where we reasonably believe that a user:

• Violates these Terms.
• Provides false information.
• Misuses the platform.
• Engages in fraudulent activity.
• Creates a safety or security risk.
• Violates applicable law.
• Harms or threatens another user.
• Attempts to circumvent platform rules.

Where appropriate, we may also cancel affected bookings.

Limitation of Liability

To the extent permitted by applicable law, GharOnGo is not responsible for:

• The acts or omissions of guests or hosts.
• The condition, quality, safety, legality, or suitability of a property.
• Personal injury, loss, theft, or property damage occurring during a stay.
• Cancellations or changes made by hosts or guests.
• Disputes between guests and hosts.
• Losses arising from inaccurate information provided by users.
• Events outside our reasonable control.
• Indirect, incidental, or consequential losses arising from the use of the platform.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Indemnification

To the extent permitted by applicable law, users agree to be responsible for claims, losses, liabilities, damages, and expenses arising from:

• Their violation of these Terms.
• Their misuse of GharOnGo.
• Their violation of applicable law.
• Their content or information submitted to the platform.
• Their interactions or agreements with other users.

Disputes Between Guests and Hosts

GharOnGo may assist users in resolving booking-related issues where appropriate. However, GharOnGo is not automatically a party to agreements between guests and hosts. Guests and hosts remain responsible for resolving disputes arising from their stay or private agreements, subject to applicable law.

Changes to These Terms

We may update these Terms from time to time. Updated Terms will be published on this page with a revised Last Updated date. Your continued use of GharOnGo after updated Terms are published may constitute acceptance of the revised Terms, where permitted by applicable law.

Contact Us

If you have questions regarding these Terms:
Email: info@gharongo.com
Website: www.gharongo.com