About GharOnGo
GharOnGo is a platform that connects travellers with homestays and hosts. Depending on how you use GharOnGo, you may be a Guest, looking for or booking a stay, or a Host, listing and managing a property on the platform.
This Privacy Policy applies to information collected through our website, application, booking services, host services, customer support, and other services provided by GharOnGo. By using the GharOnGo website, application, or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information that helps us provide our services, facilitate bookings, support our community, and improve your experience.
Information you provide may include:
- Full name, email address, and phone number
- Account login details
- Profile photograph and profile information
- Address and location information
- Travel dates and booking preferences
- Guest details provided for a booking
- Host and property details, photographs, descriptions, and amenities
- Reviews, ratings, feedback, and other content you choose to share
- Communication with GharOnGo or relating to a booking or enquiry
- Payment and transaction information
- Identity or host verification information, where applicable
- Other information you voluntarily provide
Information collected automatically may include your IP address, browser and device information, operating system, pages and listings you visit, searches and interactions, date and time of visits, referral information, cookies and similar technologies, and other technical and usage information.
Location information: depending on the features you use and the permissions you provide, we may collect or use location-related information to show relevant homestays, provide destination-based search, improve search results, provide location-based features, and understand general usage patterns. You can manage location permissions through your device or browser settings.
We only collect information reasonably necessary to provide or improve our services.
How We Use Your Information
We may use your information to:
- Create and manage your account.
- Help travellers discover and book homestays.
- Help hosts create and manage listings.
- Process bookings, payments, cancellations, and refunds.
- Connect guests and hosts when necessary and facilitate communication.
- Provide customer support.
- Send booking confirmations and important service updates.
- Verify accounts, listings, or identities where applicable.
- Prevent fraud, misuse, and security threats.
- Improve our platform and services and understand how users interact with GharOnGo.
- Send marketing communications where permitted.
- Comply with applicable laws and legal obligations.
Payments
Payments made through GharOnGo may be processed by third-party payment providers. We may receive transaction information such as payment status, amount, payment method, and transaction reference. Third-party payment providers may have their own privacy policies and terms.
Reviews, Photos and User Content
GharOnGo may allow users to submit reviews, photographs, ratings, comments, and other content. Content you choose to publish may be visible to other users or visitors. Please avoid sharing sensitive personal information in publicly visible content.
Cookies
We may use cookies and similar technologies to keep you signed in, remember preferences, understand website usage, improve performance, measure communications and marketing, and detect security issues. You can manage cookies through your browser settings. Some features may not function properly if cookies are disabled.
Third-Party Services
GharOnGo may use or link to third-party websites and services, including payment providers, mapping services, analytics providers, or social platforms. These services have their own privacy policies, and GharOnGo is not responsible for privacy practices outside our control.
Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, alteration, or disclosure. However, no online service can guarantee complete security. You are responsible for keeping your account credentials secure and should contact us if you believe your account has been compromised.
Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements. When information is no longer required, we may delete or anonymise it, subject to applicable law.
Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where applicable.
- Withdraw consent where consent is the basis for processing.
- Manage marketing preferences.
- Raise a privacy-related complaint.
- Exercise other rights available under applicable law.
We may need to verify your identity before processing certain requests.
Children's Privacy
GharOnGo is intended for users who are legally able to use our services. We do not knowingly collect children's personal information in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us.
Information for Hosts & Guests
Hosts may be required to provide additional information, including property details, photographs, and location, contact information, bank or payout information, verification information, business or tax information where required, and guest booking and communication information. Some host information will be displayed publicly as part of the property listing. Hosts are responsible for ensuring that information and content submitted to GharOnGo is accurate and that they have the necessary rights to provide it.
Guests: when you search for or book a homestay, we may collect information required to process enquiries and bookings, communicate with hosts, process payments and refunds, provide customer support, and maintain the safety and integrity of the platform. Relevant booking information may be shared with the host where necessary to provide the stay.
Marketing Communications
We may send essential service communications such as booking confirmations, cancellations, security alerts, and account updates. Where permitted, we may also send promotional communications. You can opt out of promotional communications at any time using the unsubscribe option or by contacting us.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised Last Updated date.
Contact Us
If you have questions regarding these Terms:
Email:
info@gharongo.com
Website:
www.gharongo.com